This part of the data protection statement applies to private users of Viessmann Services. The legal basis for processing your data is based on your consent to this data protection statement as consent or in order to be able to provide you with information, services or products requested inaccordance with DSGVO Article 6 Para.1 lit.b).
Use and verification of personal data
The following, are some of the personal data types you provide:
- your name
- your address (postal code, city, street and house number, address supplements if applicable)
- your email address
- your date of birth
- your sex
- your telephone number and/or mobile phone number
- your country
- your payment information
- your heating specialist used so far
- product name of your Viessmann product
- serial number of your Viessmann product
If you provide us with personal data, we use it to answer your questions, to process and carry out your consultation request, for technical administration, for login activities and the services provided within the respective websites or apps. The legal basis for this is Art. 6 para. 1 sentence 1 b DS-GMO or your consent. You can revoke your consent to the use of your provided data at any time. To do so, please contact: firstname.lastname@example.org, stating the service(s) used if possible.
Viessmann contact by telephone
If you have agreed to our data protection statement and have given us your telephone number when making a consultation request, we will contact you by telephone before forwarding your consultation request to our partner company in order to check the accuracy of your information, to discuss your project and to be able to refer you to the appropriate specialist company.
Information about the transfer of your data and evaluation
If you have agreed to our data protection statement and provided us with your e-mail address when making a consultation request, we will inform you by e-mail about the current status of your consultation request via our service. Among other things, we will send you a message with the contact details of the referred specialist partner and, after your consultation, an opportunity to evaluate this specialist company. If you do not provide your e-mail address when you request specialist advice, we cannot provide you with a specialist advice service.
Passing on of personal data
With your consent, we will forward the personal data you have entered to external specialist companies who cooperate with our company as partners and who are active in your region, in order to provide the service of providing specialist advice and/or the purchase, maintenance or repair of a heating system or other product from the Viessmann product range.
This specialist partner will be asked to contact you within a fixed time frame in order to be able to provide the specialist advice and/or quotation you have requested. For this purpose, the specialist company will contact you by e-mail and/or telephone.
Further processing and deletion of your data
Furthermore, your data will not be passed on or sold to third parties, i.e. persons or companies not belonging to the Viessmann Group. Stored personal data will be deleted if you revoke your consent to its storage, if the data is no longer required for the purpose intended by the storage or if its storage is inadmissible for other legal reasons.
Advertising and advertising consent
We, Viessmann Limited, will only inform and ask you about Viessmann products and services by e-mail, post or telephone and if you have expressly given us your consent to use your personal data for advertising purposes (opt-in).
This is done by actively ticking the box next to the statement, "Yes, Viessmann Limited may contact me by e-mail and telephone to fulfil my consultation request and to keep me informed about the latest products and services. I also take advantage of my opportunity to participate in market/opinion surveys. I may revoke this consent at any time with future effect."
Please note: The text displayed on the respective website/app may list different companies if they are affected by your request.
If you have given us your consent for such use but no longer wish to receive advertising or surveys from Viessmann in future, you can revoke your future consent at any time. Your data will then be deleted or, if it is still required for billing and accounting purposes, stored for these purposes. Please send an e-mail to email@example.com.
Use of personal data when using the contact form
If you send us enquiries using one of our contact forms, your details from the enquiry form, including the contact data you have provided there, will be stored with us for the purpose of processing your enquiry and in the event of follow-up questions on the same subject. This data will not be passed on to third parties.
You can revoke your consent to the use of the data provided via the contact form at any time. Please contact: firstname.lastname@example.org